Support
Write to support@synodoss.com and a person will answer. There is no ticket number to quote and no form to fill in first.
Reporting something in the app
Any profile, Group, Event, or message can be reported from the item itself, and you can block a person so that they no longer reach you. We review reports promptly, normally within 24 hours: content that breaks the Terms is removed, and the account behind it may be suspended or removed. If you think a decision was wrong, write to us and a person will look again.
Meeting in person
Groups and Events are hosted by the people who create them, not by Synodoss. Meet in public places, tell someone you trust where you are going, and leave if something feels wrong. If you are in danger, contact your local emergency services first; then tell us, so that we can act on the account.
Your account and your data
You can ask to delete your account from Profile settings › Account inside the app. Your profile is taken down as soon as you ask, and the account is permanently deleted seven days later. Signing in again within those seven days cancels the request and restores your account as it was. What we collect, and who receives it, is set out in the Privacy Policy.
Purchases
Synodoss Plus and Synodoss Pro are billed by Apple, so refunds are handled by Apple rather than by us — request one at reportaproblem.apple.com. Subscriptions are cancelled on your device under your Apple Account; deleting your Synodoss account does not cancel one on its own.
Who we are
Synodoss is made by vowi Corporation. For anything not covered above, the same address works: support@synodoss.com.